Pre sales Notice and After sales Policy for Silicone Dolls
Dear customer:
Thank you for choosing our product. Before placing an order for purchase, please carefully and completely read and understand the following important policy instructions. Once you place an order, it is deemed that you have fully understood, understood, and fully agreed to all the contents of this policy.
1、 Core policy: Seven day no reason return is not supported
All silicone dolls (finished and customized products) in our store do not fall under the category of "seven day no reason return" products. Therefore, all sold products, once signed for, will not accept returns or exchanges unless there are quality issues. We apologize for any inconvenience caused.
2、 Why don't we support returns? (Detailed explanation)
We have formulated this policy based on considerations of product quality, public health and safety, and fairness to all customers:
1. Personal hygiene and health safety:
·Silicone dolls are intimate items that come into close contact with the human body. Due to the highest standards of public health and safety, once opened and used, it cannot be resold to ensure that every customer receives a brand new, sterile, and unused product.
2. The particularity of customized services:
·If you choose customized services (such as specific facial features, body parameters, skin tone, etc.), the product is specially made for your personal needs, has unique attributes, and is not subject to the return and exchange rules of regular goods.
3. Irreversibility of products after unpacking:
·The product packaging (such as inner lining, fixed straps, sealed bags, etc.) cannot be restored after opening, and the product body may leave indelible marks after being taken out or touched, affecting its brand new state for secondary sales.
4. Avoid malicious returns and exchanges:
·This policy is also aimed at protecting merchants from improper practices such as "return after use" and ensuring fairness in commercial operations.
3、 Under what circumstances can we handle it?
Although we do not support 'no reason returns', we solemnly promise to provide you with comprehensive quality assurance.
If the product you receive has the following production quality issues verified by our after-sales personnel, we will strictly provide you with replacement or repair services in accordance with the national "three guarantees" policy:
·Major appearance defects: such as extensive staining of body parts, unacceptable obvious bubbles, deep scratches or cracks (minor, reasonable factory marks are not considered quality issues).
·Functional malfunction: such as inability to move skeletal joints, inability of sound producing devices/heating functions (if available) to function properly.
·Transportation damage: Serious damage caused by transportation was discovered upon receipt (see "Receipt Tips" below for details).
Process: Please contact our customer service within 24 hours after receiving the goods by taking photos or videos, and provide clear and complete evidence (such as photos or videos). Our customer service will verify and process it for you.
4、 Key suggestions and tips for you
·Before placing an order:
·Carefully browse: Please carefully browse the product images, detailed parameters, size specifications, and feature introductions on the website.
·Consulting customer service: If you have any questions about the product (such as material texture, skeleton posture, weight, etc.), please be sure to contact our online customer service for confirmation before placing an order.
·When signing for:
·Be sure to inspect the goods on the spot: check the outer packaging in front of the courier for any serious damage, compression, or water immersion or other abnormal conditions.
·Video unboxing: We strongly recommend that you start by opening the outer box of the package and record a complete, uninterrupted unboxing video until the product body is inspected. This is the most direct and effective evidence for any transportation damage or wrong or missed delivery issues that may occur.
·If serious damage is found to the outer packaging, you may consider rejecting it and contacting us.
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Final confirmation:
Thank you again for your understanding and support. Our goal is to ensure that you receive clear information and a satisfactory shopping experience before and after your purchase. Please ensure that you make autonomous purchasing decisions with full knowledge of this policy.
Wishing you a pleasant shopping experience!